Figure shows off its humanoid robot. Black Forest Labs launches 'Midjourney killer"
97% of companies are leaving money on the table. Stacks of it. Mountains of cold, hard cash. How? By treating customer experience like a dusty afterthought.
According to Forrester, customer experience (CX) has declined for an unprecedented third year in a row. Today, only 3% of companies currently qualify as customer-obsessed.
The decline in customer focus is surprising, since a happy customer is proven to == better business. Customer-obsessed organizations reported:
41% faster revenue growth
49% faster profit growth
51% better customer retention
There is a massive opportunity here for upstarts to leapfrog their competition:
Focus. On. Your Customer.
Invest in Customer Research: Develop a deep, nuanced understanding of your audience that goes beyond surface-level data.
Prioritize CX Across All Touchpoints: Ensure a consistent, high-quality experience whether customers interact with you digitally or in person.
Leverage AI Strategically: Use AI to enhance, not replace, human-centric experiences. The goal should be to augment human capabilities, not to eliminate the human touch.
Foster a Culture of Customer Obsession: This mindset should permeate every level of the organization, from top leadership to front-line employees.
This is what will set brands apart in the coming decade: exceptional customer experience. How well you understand and serve your customers will become the key differentiator
Now go forth and leapfrog.
The Latest
TikTok's parent company launches AI text-to-video generation tool: ByteDance, known in the US for creating the wildly popular short-form video TikTok app, has officially entered the AI space with its latest release – Jimeng AI. Jimeng AI was built by Faceu Technology, a company owned by ByteDance that produces the CapCut video editing app.
Figure revealed the world's most advanced humanoid robot Figure 02. The demo shows off the humanoid working in a BMW factory, completely autonomous with self-correcting behavior. A key standout feature is the speech-to-speech reasoning which enables Figure 02 to have full conversations with humans. Onboard mics + speakers + custom AI models (partnered with OpenAI) = a robot you can actually talk to.
Black Forest Labs, announced the launch of its company and the release of its first suite of text-to-image AI models, called FLUX.1. Dubbed the “Midjourney Killer”, the German-based company founded by researchers who developed the technology behind Stable Diffusion and invented the latent diffusion technique, aims to create advanced generative AI for images and videos.
EverArt introduces new “Magic Text” feature which allows users to change just a single word in a reference image. Note: you can also access Flux.1 through EverArt.
Introducing "Magic Text" 🪄
Change the text in any image while preserving the style and structure of the original one.
Only on @everartai 🎨
Stability AI announces Stable Fast 3D, its latest breakthrough in 3D asset generation technology: This innovative model transforms a single input image into a detailed 3D asset in just 0.5 seconds, setting a new standard for speed and quality in the field of 3D reconstruction.